PLOOME Institute

Privacy Policy

Last updated: September 15, 2026

This Privacy Policy is a general template provided for informational purposes only. It should be reviewed and adapted by qualified legal counsel to reflect PLOOME Institute's actual data practices and applicable law before the site launches.

PLOOME Institute ("PLOOME," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains what information we collect when you visit our website or interact with our services, how we use it, and the choices you have. By using this website, you agree to the practices described here.

1. Information We Collect

Information you provide to us

We collect information you choose to give us directly. This includes information you submit through a consultation-booking form or contact form, when you sign up to receive emails, or when you otherwise communicate with us. Depending on the form, this may include your name, email address, phone number, and any details you choose to share about your situation or reason for reaching out.

Information collected automatically

When you visit the site, certain information is collected automatically, including your device type, browser type, operating system, IP address, referring pages, the pages you view, and how you interact with the site. This usage and analytics data helps us understand how visitors use the site and improve it.

Cookies and similar technologies

We and our service providers use cookies and similar technologies (such as pixels and local storage) to operate the site, remember your preferences, measure traffic, and understand engagement. See the "Cookies and Tracking" section below for more detail.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and schedule or conduct consultation calls;
• Provide, operate, and maintain our website and services;
• Send you emails you have requested, along with related updates and educational content;
• Understand and analyze how visitors use the site so we can improve it;
• Detect, prevent, and address technical issues, fraud, or misuse; and
• Comply with legal obligations.

3. Third-Party Services

We rely on trusted third-party service providers to operate parts of our website and business. These providers process data on our behalf, or provide functionality embedded in our site, and may collect information as described in their own privacy policies. They generally include:

• Video hosting and embeds. We use a third-party video platform (such as Wistia) to host and display educational videos. This provider may set cookies and collect viewing and device data to deliver and measure video playback.
• Email and scheduling providers. We use email marketing and scheduling tools to manage email sign-ups, send communications, and book consultation calls. These providers process the contact and booking details you submit.
• Web analytics. We use web analytics services to understand site traffic and usage patterns.

We describe these categories generically because specific providers may change over time. We encourage you to review the privacy policies of any third-party service you interact with through our site.

4. Cookies and Tracking

Cookies are small files placed on your device. We use them, along with similar technologies, to keep the site working properly, remember preferences, and measure and improve performance. Some cookies are set by third parties (for example, our analytics or video providers). You can usually control or disable cookies through your browser settings, though some features of the site may not function properly without them. Where required by law, we will request your consent before setting non-essential cookies.

5. How We Share Information

We do not sell your personal information. We share information only in limited circumstances:

• With service providers who perform functions on our behalf (such as those described above), subject to appropriate confidentiality obligations;
• When required by law, regulation, legal process, or governmental request;
• To protect the rights, property, or safety of PLOOME, our users, or others; and
• In connection with a business transaction such as a merger, acquisition, or sale of assets, in which case we will take reasonable steps to ensure your information remains protected.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, to provide our services, to comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete it or de-identify it.

7. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect the information we collect against unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights and Choices

Depending on where you live, you may have rights regarding your personal information, including the right to access, correct, update, or delete the information we hold about you, and the right to opt out of marketing emails at any time (using the unsubscribe link in any email, or by contacting us).

If you are located in the European Economic Area or the United Kingdom, you may have additional rights under the General Data Protection Regulation (GDPR), including rights to data portability, to restrict or object to processing, and to lodge a complaint with a supervisory authority. If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA/CPRA), including the right to know what personal information we collect, the right to request deletion, and the right not to be discriminated against for exercising your rights. We do not sell personal information as defined by these laws. To exercise any of these rights, contact us using the details below; we may need to verify your identity before responding.

9. Children's Privacy

Our website and services are directed to adults and are not intended for anyone under 18 years of age. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us and we will take steps to delete it.

10. International Data Transfers

PLOOME operates internationally, and the information we collect may be processed, stored, and transferred to countries other than the one in which you reside, including countries whose data protection laws may differ from those in your jurisdiction. Where required, we take steps to ensure that appropriate safeguards are in place for such transfers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Material changes will be communicated as appropriate. Your continued use of the site after changes take effect constitutes acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us at hello@ploomeinstitute.com.